help
If you have any questions about MOU and using this website, you should find all the answers and further information on this page. You can use the links below to take you to the appropriate section.
- Sizing
- Fair Trade
- Delivery
- Sales Tax
- Duty and Customs
- Security
- Exchanges
- Contact Us
- Copyright
- Privacy
- Wholesale Trade area
Sizing
| SIZING | XXS | XS | SML | MED | LGE | XL | XXL | |||||
| UK | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| FRANCE | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | ||
| ITALY | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | ||
| USA | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 15 |
| JAPAN | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | ||
| CMS | 22.3 | 23.1 | 23.9 | 24.8 | 25.6 | 26.4 | 27.3 | 28.1 | 28.9 | 29.8 | ||
| CHILD SIZING | SML | MED | LGE | XL | XXL |
| BOOT | 3-4yrs | 5-6yrs | 7-8yrs | 9-10yrs | |
| SLIPPER | 3-4yrs | 5-6yrs | 7-8yrs | 9-10yrs | |
| TODDLER | 0-10mnths | 10-18mnths | 18-36mnths | ||
| BABY | 0-3mnths | 3-6mnths | 6-12mnths | 12-18mnths | 18-24mnths |
Sales Tax
Our prices are all in pounds sterling and include the current EU SalesTax (VAT) of 15%
If your order is being delivered outside the EU, VAT will automatically be deducted .
Duty and Customs
Import duty and local sales taxes may be payable on orders delivered outside the European Union. These charges vary from country to country and are set by the local government. To find out more about these possible charges, please contact your local customs and excise office.
Security
On proceeding to payment, you will enter your card details in a secure and encrypted payment page handled by SECPay, a company approved by UK Banks for the processing and clearing of Credit and Debit card transactions. Only the highest standards of encryption are used to ensure that your details are not available in a form where they can be misused.
For assurance on how your payment transaction will be handled, please visit https://www.secpay.com/about2.html
Exchanges and Returns
If you are not completely happy with your goods and provided they are unused and unworn, you may send them back, at your own cost, for an exchange or a full refund to:
Mou LimitedReturns and Exchanges
Pall Mall Deposit U42
124-128 Barlby Rd
London
W10 6BL
United Kingdom
We regret we cannot refund or exchange used or customer damaged items (statutory rights not affected) and we are not responsible for return postage. When you return goods, please make sure you retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
Copyright
MOU and other MOU owned names and or logos contained in this site are trademarks and or registered trademarks of MOU.
Copyright in the design, text and graphics contained in the website is held by Mou Limited registered in England and Wales, company number 445 4781.
Privacy
We are firmly committed to your privacy. We recognize our obligation to you to maintain confidentially certain information you provide on this website and to use responsibly any information provided.
The following discloses our information gathering practices for the mou-online website.
When you visit our website at mou-online.com, we will not collect any personally identifiable information about you (such as your name, address, telephone number, or e-mail address), unless you specifically provide such information. We may then store such information and use such information to contact you directly regarding products we believe may be of interest to you.