Product information

Are mou boots waterproof?
Mou boots are water resistant and fine to wear in light snow and light rain showers, but they are not waterproof. Please try to avoid walking through puddles and dust off snow, rather than leaving it to melt. If you decide to spray your boots before use, please use a recommended brand of suede protection spray and shake well before use.

How can I care for the materials in my mou products?
Calfskin, Antelope, Goatskin:
Using a bristle comb (or horsebrush), brush along the nap. For heavy soiling use mild shampoo sparingly with warm water and a damp sponge. Wipe down, rinse and repeat with clean water. Towel dry and air-dry naturally.

Wool:
Using a damp sponge with mild soap and lukewarm water, rinse thoroughly. Repeat damp sponge with cold clean water and dry naturally.

Suede/ Double-face sheepskin:
You may like to spray double-face sheepskin boots before first wear by spraying with a silicon suede protector - please shake well before use. Maintain by brushing with a clean soft brush.

Possum Fur:
Hand or delicate machine wash with mild soap and lukewarm water, followed by cold rinse. Gently squeeze out excess water, and stretch flat to dry.

Sizes

Where can I find information about the correspondence of sizes?
All the international size conversions are available in the Size Guide. The size quoted on the product sheets is the size indicated on the article by the designer.

May I have additional information about the fit?
Our stylists indicate on the product sheets special fits that have arisen from shooting photographs or which are indicated directly by the manufacturer.
For the products in which this specification does not appear, we recommend that you buy your usual size, consulting the international conversions in our Size Guide if necessary.

I have seen an article that I like but I cannot find my size. Could it possibly be available shortly?
The available sizes of an article are all published in Mou. Sometimes the product is replenished during the course of the season: we recommend that you register and put aside the article on your Whishlist, which will make it easy for you to check its availability.

My order

From where can I see all the details of all my orders?
In the Account section, it is possible to refer to all the details of orders in progress and past orders.

May I change the data of an order that has just been concluded?
It is impossible to make changes to a concluded order or to incorporate several orders in one single consignment.

May I change the delivery address of an order in progress?
For security reasons, we cannot alter the address indicated for the package’s delivery.

Newsletter and contacts

How can I cancel the Newsletter?
If you no longer wish to receive fashion and special promotions news directly in your post box, you can cancel in two ways:
- by clicking on “Unsubscribe” in one of the Newsletters you have received;
- by accessing your profile in the Account section and ticking the box concerning the Newsletter’s reception.

How may I contact you?
You can contact us from contact us page.

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