Returns and reimbursement

How much time do I have to return the merchandise?
You can return the merchandise within 14 working days from the delivery of the package to your home. For the exact procedure, you can consult the return information section. In order to activate the return procedure, just access your account and click on ‘return’.

May I change a purchased article?
If you are dissatisfied with a purchased article, you can activate the return procedure, as explained in the Return Information. It's only possible to replace the article with another one of different size and same price.

If I throw the tags away can I return anyway?
The presence of intact tags is essential for the acceptance of your return. Therefore, we recommend that you do not throw them away or detach them from the article, leaving the seal intact.

Is the return always free of charge?
No, it isn't.
The transport cost is chargeable to the subject who returns the article. For the return and reimbursement procedures, consult the Return Information page.

What are the reimbursement times and procedures?
From the day in which we receive the return care of our warehouses and carry out the quality check on the article, we proceed with activating the reimbursement practice. Reimbursement times through the credit card’s issuer are quick but it does not depend on us. In order to have information on the reimbursement practice that has already been commenced, you can contact us.

Return information

Please apply within 14 days of purchase for a return or refund.
Items will be refunded providing that the item is returned in the same condition as delivered with the original packaging intact and all tags attached.
If you are returning all or part of your purchase you will need to log in to the mou website, go to my account , click on ‘my orders’ and click on the return link, then follow the instructions to submit your return request and generate an RMA number to include in the package.
Refunds are issued approximately two weeks after receipt of goods to allow for inspection.
Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. We will contact you in the event that we decide to reject your return request.

Please take due care to ensure the items are returned in good condition and not damaged or lost in transit.
We are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been mis-described or your order delivered is incorrect.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Any queries regarding your online purchase must be made directly to us at the following address: moucustomerservices@artcrafts.it .

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