How much time do I have to return the merchandise?
You can return the merchandise within 14 working days from the delivery of the package to your home. For the exact procedure, you can consult the return information section. In order to activate the return procedure, just access your account and click on ‘return’.
May I change a purchased article?
If you are dissatisfied with a purchased article, you can activate the return procedure, as explained in the Return Information. It's only possible to replace the article with another one of different size.
If I throw the tags away can I return anyway?
The presence of intact tags is essential for the acceptance of your return. Therefore, we recommend that you do not throw them away or detach them from the article, leaving the seal intact.
Is the return always free of charge?
No, it isn't.
The transport cost is chargeable to the subject who returns the article. For the return and reimbursement procedures, consult the Return Information page.
What are the reimbursement times and procedures?
From the day in which we receive the return care of our warehouses and carry out the quality check on the article, we proceed with activating the reimbursement practice. Reimbursement times through the credit card’s issuer are quick but it does not depend on us. In order to have information on the reimbursement practice that has already been commenced, you can contact us.